FAQs
Frequently Asked Questions (FAQs)
Welcome to the General Goods Hub FAQ page.
Here you’ll find answers to the most common questions about orders, shipping, returns, and more.
📦 Shipping & Delivery
How long does shipping take?
- United States: 7–14 business days.
- International orders: 14–31 business days, depending on location.
Do you offer tracking information?
Yes! Tracking information is uploaded as soon as it becomes available.
You can check it anytime on our Track Your Order page.
Do you ship internationally?
Yes, we ship worldwide! Shipping times may vary depending on your location.
🔁 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition.
How do I request a return or refund?
Just email us at thegeneralgoodshub@gmail.com with your order number and reason for return. Our team will guide you through the process.
Do you offer free returns?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
💳 Orders & Payments
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options.
Can I change or cancel my order?
If your order hasn’t been shipped yet, email us as soon as possible. We’ll do our best to modify or cancel it.
My order arrived damaged—what should I do?
Please contact us immediately with photos of the damaged item, and we’ll resolve it quickly.
❓ Other Questions
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter and follow us on social media to get access to exclusive deals and promos.
How can I contact you?
You can reach us via email at thegeneralgoodshub@gmail.com or through our Contact Us page.
Didn’t find the answer you were looking for?
Feel free to contact us, and we’ll be happy to help!